Help

We're opening by invitation first. On the sign-up page you choose your address and a password, and enter your invite code. No other e-mail address or phone number is needed.

A quick check runs in your browser to keep bots out. You won't see a puzzle.

Someone has it, it's one of the names we keep for ourselves (like hello or support), or it belonged to an account that was deleted. Addresses aren't handed to someone new, so mail meant for the old owner never reaches you. Try another name.

It's another address of yours, somewhere else. If you forget your password we send a code there, and it's where we confirm that a deleted account is really gone.

We don't ask for it when you sign up. After about a week we'll remind you once; you can add it any time under Account.

Choose "Forgot password?" on the sign-in page. We send a code to your recovery e-mail and you pick a new password.

Without a recovery e-mail we can't help you back in: nobody at HelloAgain can reset a password or open your mailbox. That's on purpose, and it's why we ask you to add one.

We warn you at 80, 95 and 100 percent. Just over the limit, sending stops. A bit further, new mail waits with the sender until you make room or move to Plus.

If the account stays over its limit for 30 days after the first warning, it locks. Your mail is kept: e-mail support@helloagain.gg and we'll open it again.

Upgrade under Billing. You pay by the hour you have Plus, up to the monthly price, plus VAT for your country. Need more than the Plus storage? Extra space is charged per GB, up to the limit shown on the pricing page.

Paying happens on our company's payment page at hetmastertje.net; afterwards you land back on helloagain.gg.

Not on helloagain.gg. Mail on your own domain, for one person or a whole team, is our business service at hetmastertje.net.

We disable an account when it breaks the rules, for example by sending spam or phishing, and we tell you the reason when you sign in. Sending stops; in most cases you can still read your mail.

To appeal, e-mail support@helloagain.gg. A person answers within 48 hours. If you disagree with that answer, you can appeal once more and someone else looks at it. Nothing is deleted while an appeal is open.

A free account that isn't used for 6 months is marked inactive. It keeps receiving mail, and signing in makes it active again straight away.

Under Account, choose Delete account. We wait 30 days in case you change your mind. After that your mail and everything else is deleted for good, and we send a last confirmation to your recovery e-mail, or your billing e-mail if you have no recovery address.